Return Refund and Exchange Policy

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LYVSTOR – Return, Refund & Exchange Policy

We value your trust and want to ensure your shopping experience with LYVSTOR is smooth and worry-free. Please read our step-by-step policy carefully.

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1. Return Policy

If you face an issue with your order (damaged, defective, or incorrect product), you may request a return.

a. Return Guidelines

• Request must be made within 1 day of delivery.

• A parcel opening video is mandatory. It must clearly show the sealed package being opened in one take (no cuts/edits).

• The product must be unused, unwashed, and in original condition with all tags/packaging.

b. Returns will NOT be accepted if:

1. No parcel opening video is provided.

2. The product is used, washed, altered, or missing original tags/packaging.

3. The request is raised after 1 day of delivery.

Once your request is approved, we will arrange a pickup or guide you on how to send the product back.

Click here to learn how to make a proper parcel opening video.

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2. Refund Policy

Refunds are only processed after the returned product is received and verified by our team.

a. Refund Eligibility

• Refunds are available only if the product is damaged, defective, or incorrect as shown in the parcel opening video.

• Refunds are not applicable if the product is used, worn, or damaged by the customer.

b. Refund Process

1. Approved refunds will be initiated within 2-7 working days.

2. Prepaid orders: Refunds will be credited to the original payment method.

3. COD orders: Refunds will be done via UPI or bank transfer.

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3. Exchange Policy

If you received a wrong or defective product, you may request an exchange.

a. Exchange Conditions

1. Request must be made within 1 day of delivery.

2. Parcel opening video is mandatory.

3. Exchanges are subject to product availability. If the same product is not available, a refund will be processed instead.

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4. How to Raise a Return/Refund/Exchange Request

Please contact us within 1 day of delivery:

• WhatsApp: +91-8708302394

• Email: support@lyvstor.com

Details to provide:

1. Order ID

2. Issue details

3. Product photos/video

Our team will respond within 24–48 hours.

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5. Important Notes

1. LYVSTOR reserves the right to approve/reject requests based on policy terms.

2. All requests (return, refund, exchange) start with a valid parcel opening video.

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6. Cash on Delivery (COD) & Prepaid Charges Policy

• For COD orders, a small advance/handling charge may be collected to confirm the order.

• This COD/advance charge is strictly non-refundable if the customer rejects or refuses to accept the parcel.

• If the customer has made a full prepaid payment and then rejects the parcel, only the product amount (excluding COD/advance/shipping charges, if any) will be refunded, subject to return approval.