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Frequently asked questions
No. The small advance or handling charges collected for COD orders are non-refundable if you reject or refuse to accept the parcel at delivery.
This is because logistics partners charge us high COD handling fees, even for undelivered parcels. To keep prices fair and services running smoothly, these charges cannot be refunded.
If you have made a full prepaid payment and the parcel is rejected or returned as per our policy, only the product amount will be refunded (COD/advance/shipping charges excluded).
Lyvstor is a live commerce marketplace where you can shop from trusted sellers showcasing products in real-time. You can watch, interact, ask questions instantly, and shop with full confidence.
No worries! You can:
1. Watch the seller’s live session and ask your questions instantly
2. Check the real photos in the catalog
3. Reach out to our support team for extra clarifications
We want you to feel fully confident before placing an order.
Lyvstor is built to remove trust issues in online shopping. We ensure:
1. Verified sellers only
2. Real product photos in most cases
3. Secure payments with multiple options
4. Live product showcases, so you see before you buy
Your safety and satisfaction are our top priorities.
When you receive your order, please record a clear opening video of the parcel without any cuts or pauses. The video should show:
1. The unopened parcel from all sides
2. The unboxing process
3. The product inside clearly
This helps us verify and process your return or refund smoothly.
Yes. Our process is simple and fair:
a) Returns – You can request a return if the product is damaged, defective, or wrong. You just need to share a parcel opening video for verification.
b) Refunds – Once the return is approved, a refund is processed to your original payment method or wallet.
c) Exchange – If you prefer, you can choose an exchange instead of a refund, depending on stock availability.
We introduced a small advance for COD to reduce fake or unnecessary returns. Sometimes, when customers don’t pay any upfront amount, there are very high chances (up to 90%) of returns, and this increases logistics costs.
By asking for a small advance, we make sure your order is genuine while still giving you the comfort of COD. This helps us keep product prices fair and services smooth.
We are continuously improving our COD services so that you enjoy the best possible shopping experience with us.
At Lyvstor, you get what you see. Unlike many platforms that only use model or edited images, we prioritize real product photos in our catalog. In 99% of cases, we show actual photos so you can see the fabric, print, and finish before buying.
We recommend always checking the real photos in the catalog. This makes your shopping transparent and worry-free. If you still have doubts, you can contact our support team for real-time product clarifications before placing your order.
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